Shipping policy
Merchant and Customer Service
This shipping policy is provided by Ca - Cucina ApS, C/O Diego Gottardi, Randersgade 48, 2. tv, 2100 København Ø, Denmark (CVR No. 39525747). For delivery questions, contact customer service at evonfyhu456@gmail.com or +45 52 71 84 36.
Germany
Shipping Policy
Last updated: 2026-08-27
1. Order Processing
Orders are normally processed within 1–2 business days, Monday through Friday, excluding public holidays. Processing is separate from transit time. Orders placed after the daily carrier cut-off begin processing on the next business day.
2. Destinations
We ship throughout Germany. Available destinations are displayed before checkout; orders cannot be placed for an unavailable destination.
3. Estimated Transit Time
Standard shipping transit is normally 5–10 business days after dispatch. Estimated total delivery time is 6–12 business days, combining processing and transit. Estimates are not guaranteed appointments unless expressly agreed.
4. Shipping Costs
Standard shipping is free for eligible orders in Germany. Any optional express, premium or special-handling charge is displayed before payment and applies only when selected. We do not add undisclosed shipping or handling charges after purchase.
5. Confirmation and Tracking
Customers receive an order confirmation. After dispatch, we normally provide the carrier, tracking number and tracking link. Tracking may require 24–72 hours to become active.
6. Incorrect Address
Customers must provide an accurate address and contact us immediately about errors.
7. Failed Delivery
Uncollected, refused or incorrectly addressed parcels may be returned. Lawful reshipping costs may apply.
8. Delays
Carrier disruption, customs, weather, holidays and exceptional demand may affect estimates. Mandatory late-delivery rights remain unaffected.
9. Lost Packages
Customers should check tracking, the delivery address, household members, neighbours and collection points before reporting a missing parcel. We investigate with the carrier and provide a replacement at no extra cost or a refund to the original payment method when loss is confirmed.
10. Damaged Packages
Report damage promptly with the order number, outer-packaging photos, shipping-label photos and product photos. Retain the item and packaging until instructions are provided. Confirmed damage receives a replacement, prepaid return or refund as appropriate.
11. Customs and Taxes
Applicable mandatory charges are disclosed as required before purchase.
12. Multiple Shipments
Orders may be divided without extra charges caused solely by our decision to split shipment.
13. Risk
Risk transfers only at the time required by applicable consumer law.
14. Returns
Shipping-related returns follow our Refund and Return Policy. Approved returns receive a prepaid label and the customer is not charged approved return shipping.
15. Contact
Contact customer service by email at evonfyhu456@gmail.com or by phone at +45 52 71 84 36.
Austria
Shipping Policy
Last updated: 2026-08-27
1. Order Processing
Orders are normally processed within 1–2 business days, Monday through Friday, excluding public holidays. Processing is separate from transit time. Orders placed after the daily carrier cut-off begin processing on the next business day.
2. Destinations
We ship throughout Austria. Available destinations are displayed before checkout; orders cannot be placed for an unavailable destination.
3. Estimated Transit Time
Standard shipping transit is normally 5–10 business days after dispatch. Estimated total delivery time is 6–12 business days, combining processing and transit. Estimates are not guaranteed appointments unless expressly agreed.
4. Shipping Costs
Standard shipping is free for eligible orders in Austria. Any optional express, premium or special-handling charge is displayed before payment and applies only when selected. We do not add undisclosed shipping or handling charges after purchase.
5. Confirmation and Tracking
Customers receive an order confirmation. After dispatch, we normally provide the carrier, tracking number and tracking link. Tracking may require 24–72 hours to become active.
6. Incorrect Address
Customers must provide an accurate address and contact us immediately about errors.
7. Failed Delivery
Uncollected, refused or incorrectly addressed parcels may be returned. Lawful reshipping costs may apply.
8. Delays
Carrier disruption, customs, weather, holidays and exceptional demand may affect estimates. Mandatory late-delivery rights remain unaffected.
9. Lost Packages
Customers should check tracking, the delivery address, household members, neighbours and collection points before reporting a missing parcel. We investigate with the carrier and provide a replacement at no extra cost or a refund to the original payment method when loss is confirmed.
10. Damaged Packages
Report damage promptly with the order number, outer-packaging photos, shipping-label photos and product photos. Retain the item and packaging until instructions are provided. Confirmed damage receives a replacement, prepaid return or refund as appropriate.
11. Customs and Taxes
Applicable mandatory charges are disclosed as required before purchase.
12. Multiple Shipments
Orders may be divided without extra charges caused solely by our decision to split shipment.
13. Risk
Risk transfers only at the time required by applicable consumer law.
14. Returns
Shipping-related returns follow our Refund and Return Policy. Approved returns receive a prepaid label and the customer is not charged approved return shipping.
15. Contact
Contact customer service by email at evonfyhu456@gmail.com or by phone at +45 52 71 84 36.